NextGen Automation supported Hunter Litigation Chambers, a Vancouver law firm, with managed IT services spanning help desk support, network administration and network security management.
About Hunter Litigation Chambers
Hunter Litigation Chambers is a boutique law firm in Vancouver, British Columbia, focused on dispute resolution. Its practice includes commercial litigation, arbitration, class actions, and public law.
For a legal team, everyday technology support and the management of the underlying network both matter. Staff need help with the tools they use, while administrators need a clear understanding of who is responsible for the wider IT environment.
The challenge: a need for broader IT support
The firm had outgrown an arrangement centred on a small number of individual IT providers. Director of Administration Leslie Green wanted a more professional approach, with the expertise to support both users and the network.
Our approach: support across the IT environment
We provided managed IT services covering help desk assistance, network administration and work on network security management. Familiarity with PCLaw also supported our understanding of the firm’s software environment.
The goal was to address the environment as a whole, bringing everyday support and more complex technical work into the same relationship.
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The results: more professional management and familiar support
Leslie highlighted a more professional approach to network security management and progress on complex technical issues. She also valued access to an account representative, a knowledgeable network administrator and help desk staff who understood the firm’s systems.
“There is something to be said about people actually knowing how your systems work.”
What should a law firm look for in managed IT services?
Ask how the provider will support your users, manage your network and learn the legal applications your team relies on. Clarify who handles complex issues and how support will continue when individual team members are unavailable. References from comparable firms can also help you evaluate whether a provider fits your needs.
Related resources for law firms
- Helpdesk support
- Network management
- Case study: IT support for North Shore Law
- More NextGen case studies
Give your firm IT support that knows your business.
Talk to NextGen about your users, legal software and network management.
