What are your accepted payment methods?
EFT, e-transfer, credit card, Pre-Authorized Debit (PAD), and cheque.
FAQs
How do I access invoices or make a payment?
Use the Customer Portal to view/download invoices, make payments, and view your account.
What’s included in your copier or printer service agreement?
Toner, Parts and Labor (excluding paper and staples).
How many technicians does Nextgen Automation have?
Over 20 certified technicians across our service areas.
Do you have local copier service technicians?
Yes. Certified technicians are available across BC, Alberta, and Ontario.
How fast do you respond to copier or printer service calls?
Typically within 4 business hours depending on location and level of priority.
When are your technicians available?
Monday to Friday, 8:00 AM – 4:30 PM (local time). Emergency service available.
What info should I include when placing a service request?
Device make and model, EQ# if available, a brief description of the issue, and your contact info.
How do I request service for my copier or printer?
Login to our Customer Portal, Email: service@innov8.ca, or Call us: 1-800-663-3923