What Are Managed IT Services?

Your organization’s IT infrastructure is vital to achieving business goals. Whether you have an internal IT staff or rely on outside resources, the care your IT receives can be the difference between success and failure. 

At NextGen Automation, we understand that Managed IT may not be the right solution for everyone. We believe in providing you with the right tools and knowledge so that you can make an informed decision on what will work best for your company.

NextGen Automation has made a substantial investment in building a managed IT services division to meet all your business technology goals and needs. We utilize best in class automation standards and management software to keep your IT systems accessible, secure and reliable.  We specialize in the Azure ecosystem and have certified specialists and project planners to assist with integrating, migrating, securing and managing your corporate IT infrastructure.

In this article, we will walk you though some of the basic IT services that we provide. We understand a lot of these terms can be overwhelming and difficult to understand when you’re not an IT expert. That’s why we provide a Free Office Consultation – because the best way to learn what we do and how we can help your business succeed is to talk with one of our IT experts – no obligation, just a conversation!

Let’s get started on what we offer!

What Is Managed IT?

A managed IT service is a proactive, subscription-based method of providing IT support. Keeping your business safe and running smoothly is easier with predictable monthly costs. 

This is a different model from break/fix IT providers, which offer pay-as-you-go services that involve the provider coming out to fix (or have you bring in) faulty equipment. 

What Managed IT Services Do You Offer?

Remote Management & Monitoring

Having a remote management tool in place allows a proactive approach to be taken when it comes to software or hardware failures. Utilizing RMM tools we can provide organizations invaluable information into their IT infrastructures including IT infrastructure alerts and reports. We can detect hardware and software incidents before they become problems for your organization. The alert patterns and tickets generated allows us to proactively managed your environment to best ensure uptime and continuity.
 

• Leverage intelligent alerting for proactive management
• Make best use of your resources with increased uptime
• Become aware of unknown hardware issues
• Find IT problems before they become a challenge
• Automated ticket generation for IT issues
• Avoid costly downtime
• Real time information on attempted security breaches

Backup Management & Monitoring

Our Canadian cloud based backup software integrates directly with our IT Service Management tool. IT will automatically generate tickets in our queue when backup jobs fail. We can then remedy the issue and ensure your data is always protected.

• Data Protection platform built for small businesses.
• Secure Infrastructure and Compliance
• Centrally Managed and Configured
• Fast and Easy File Restore
• 2TB of Cloud storage
• Local NAS storage device integrated into the cloud

Software Update Management
NextGen Automation provides fully managed Software Update and Patch Management. IT patch management is essential in protecting your systems from critical security vulnerabilities. Following the release of new Microsoft party patches, the patches are identified, scheduled, implemented, and confirmed by our local team of technicians.

• Delay Microsoft updates to evenings and weekends
• Ensure patches have been approved and tested
• Setup and manage patch policies to avoid working hours
• Patch implementation and confirmation
• Stay secure with the latest patching updates
• Reduce risk and safeguard your organization

Endpoint Security

Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks. We keep the bad guys out and allow you the peace of mind that you are protected with cutting edge proactive protection against malware threats including viruses, adware, spyware, and rootkits. If our software detects that one of your employees is infected, it automatically generates a ticket in our queue for one of our agents to further investigate.

• The worlds most powerful threat intelligence architecture
• Trusted by top network and security vendors, like Cisco, etc
• Applying machine learning for effective cybersecurity
• Protects against threats across email, browsers, files, URLs, ads, apps, and more in real time.
• Monitor your systems and ensure that all threats are stopped.

Remote Support

Receive remote support on all of the devices in the environment. We can connect to end users devices upon request to offer timely remote support which can offer many advantages.

• Increased response time
• Reduce downtime for your staff to be more productive
• Get problems fixed before they affect your business
• Realtime monitoring and resolution
• Proactive System Maintenance

Device Management

Better understand your IT infrastructure. Through powerful reporting, we provide transparent insight into current infrastructure operation. This will help plan for lifecycle management. Through the course of analyzing gaps, opportunities for improvement and progress to date, Digital Connection will help you plan your goals.

·       Desktop and server device management

·       Infrastructure management

·       Routine maintenance taken care of

·       Eliminate blind spots in your environments

·       Better planning for the lifecycle of your equipment

EndPoint Security

Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks. We keep the bad guys out and allow you the peace of mind that you are protected with cutting edge proactive protection against malware threats including viruses, adware, spyware, and rootkits. If our software detects that one of your employees is infected, it automatically generates a ticket in our queue for one of our agents to further investigate.

• The worlds most powerful threat intelligence architecture
• Trusted by top network and security vendors, like Cisco, etc
• Applying machine learning for effective cybersecurity
• Protects against threats across email, browsers, files, URLs, ads, apps, and more in real time.
• Monitor your systems and ensure that all threats are stopped.

Investment

Every office environment is different and has unique needs. That’s why its difficult to give a starting price when so many different deciding factors that come into play. The best way for us to discover what your monthly IT rates will be is to break down the following questions:

• Does your office currently use Microsoft 365?
• How many computer users / devices in your office?
• Does your organization currently have any internal IT Support?
• What are your Managed IT goals?
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You can take our online survey here – and we will get back to you will a quote suited to your business needs.