Our office hours are 8am - 5pm MST. We are open Monday through Friday with the exception of stat holidays.
Who is my local point of contact?
Every customer has a dedicated account manager based on where they live. If you are unsure of who your account manager is feel free to contact us at 1-888-594-9499 and we will be sure to put you in touch with the right person.
Can NextGen get me out of my current copier/printer contract?
Yes! We have a dedicated program that allows you to upgrade your hardware/software early and get out of your current lease. Contact us for more details.
Does NextGen offer training?
NextGen offers training when any hardware/software is installed. Should you have any questions after install we do provide remote training via Teams or Phone call to walk you through any questions you may have.
Customer Service
How do I get a service technician to service my equipment?
Please do not throw them away, Our partners have made it incredibly easy to recycle old toner bottles and cartridges. If you would like to recycle them for free visit Toner Returns>
How long does it take for supplies to be delivered?
While we do carry a large inventory in our warehouse, some items may need to be ordered from our vendors. If it is urgent please call us at 1-888-594-9499 and we will try to accommodate you as best we can. Otherwise please allow for up to 21 days.
Invoice & Billing
What if I have questions about an invoice?
If you have questions regarding your invoice please email finance@nxga.ca or give us a call at 1-888-594-9499.
How do I update my information?
Please email finance@nxga.ca or call us directly at 1-888-594-9499.
Where do I mail payments?
Please mail any payments to the following address:
NextGen Automation
4809 - 50 Ave
Lloydminster, SK
S9V 0P6
P: (888) 594-9499
What forms of payment does NextGen accept?
We accept Visa, Mastercard, Cheque, EFT, Cash and Money Order.
For over 26 years we have provided leading edge print and IT services for offices in Western Canada.
For over 20 years we have provided leading edge products and solutions for offices in Western Canada.
